代写 FNSINC301A Work within the financial services industry

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    • 代写 FNSINC301A Work within the financial services industry

    FNSINC301A
    •Work effectively in the financial services industry
    •Element 1
    •Work within the financial services industry
    •Learning objectives
    At the end of this lesson you will be able to:
    •List relevant guidelines and procedures
    •Give examples of sustainable work practices
    •Know the role of organisational policy
    •Know the role of organisation philosophy
    •Know how the above are applied at work
    •1.1 – Guidelines, procedures and so on
    Define the following:
    •Guidelines
    •Procedures
    •Legislation
    •Codes of practice

    •1.1 – Guidelines, procedures and so on (cont.)
    Give examples of the following:
    •Guidelines
    •Procedures
    •Legislation
    •Codes of practice

    •1.2 – Sustainable work practices
    Environmentally sustainable practices:
    •Recognised and followed
    •Potential improvements identified and suggested to appropriate staff
    •Examples of practices

    •1.3 – Organisational policy
    Work tasks carried out in accordance with:
    •Organisational policy
    •Organisational guidelines
    •Organisational procedures

    •1.4 – Organisational philosophy
    Work tasks carried out in accordance with:
    •Organisational philosophy
    •Organisational values and objectives
    In regard to:
    •Customer service
    • Professional practice
    • Ethical practice

    •1.5 – Application of items
    Assistance in the application of:
    •Guidelines
    •Procedures and legislation
    Uses the help of personnel such as
    • Managers or supervisors
    • Colleagues or mentors
    代写 FNSINC301A Work within the financial services industry

    •Conclusion – test of objectives
    Are you able to do the following?
    •List relevant guidelines and procedures
    •Give examples of sustainable work practices
    •Know the role of organisational policy
    •Know the role of organisation philosophy
    •Know how to apply the above at work

    •Element 2
    •Communicate
    •in the workplace
    •Learning objectives
    At the end of this lesson you will be able to:
    •Know the role of listening and speaking skills
    •Know how to handle instructions and enquiries
    •Present written information
    •Develop work relationships
    •2.1 – Verbal communication
    •Verbal communication uses effective listening and speaking skills
    •Communication process
    •Examples

    •2.2 – Instructions and enquiries
    Instructions and enquiries:
    •Responded to quickly and in accordance with requirements
    •Distinguish between instructions and enquiries
    •Examples

    •2.3 – Written communication
    Presentation of written information meets:
    •Organisational standards for
    –Style
    –Format
    –Accuracy
    •Examples

    •2.4 – Work relationships
    Communication is used to develop:
    •Positive working relationships  (and maintain these)
    •Mutual trust
    •Confidence

    •Conclusion – test of objectives
    Are you able to do the following?
    •Know the role of listening and speaking skills
    •How to handle instructions and enquiries
    •Present written information
    •Develop work relationships

    •Element 3
    •Work safely
    •Learning objectives
    At the end of this lesson you will be able to:
    •Know about safety procedures at work
    •Know the role of designated persons
    •Eliminate workplace hazards
    •Respond to emergencies at work
    •3.1 – Safety procedures
    Safety procedures at work:
    •Need to be established and followed when required
    •Examples

    •3.2 – Designated persons
    Designated persons at work:
    •Need to be identified
    •Enquires directed to these persons
    •Report any concerns about safety
    •Examples
    – Managers
    – Occupational health and safety officers
    –

    •3.3 – Workplace hazards
    Workplace hazards:
    •Need to be identified
    •Actions taken to eliminate them or to reduce risk at work
    •Examples

    •3.4 – Work emergencies
    Responding to emergencies at work:
    •Organisation procedures need to be followed
    •Examples
    –Fire
    –Evacuation
    –Others

    •Conclusion – test of objectives
    Are you able to do the following?
    •Know about safety procedures at work
    •Know the role of designated persons
    •Eliminate workplace hazards
    •How to respond to emergencies at work

    •Element 4
    •Use workplace
    •technology
    •Learning objectives
    At the end of this lesson you will be able to:
    •Define information management systems
    •Know their role in a workplace
    •Distinguish between proprietary and organisational software
    •Know the functions of software
    •4.1 – Information systems
    Information management systems:
    •Definition
    •Relation to databases
    •Used according to organisational procedures
    •Students need to be able to know and use similar systems

    •4.1 – Information systems (cont.)
    Information management systems:
    •Examples
    –Access
    –Excel (database)
    –Others

    •4.2 – Workplace software
    •Need to distinguish between:
    –Proprietary software
    –Organisational software
    •Examples

    •4.2 – Workplace software (cont.)
    Main functions of software:
    •Develop workplace documents
    •Input data
    •Extract information
    •Make calculations
    •Examples of available software
    •Conclusion – test of objectives
    Are you able to do the following?
    •Define information management systems
    •Know their role in a workplace
    •Distinguish between proprietary and organisational software
    •Know the functions of software

    •Element 5
    •Learning objectives
    •5.1 – Team members
    •5.2 – Constructive contributions
    •5.3 – Sharing information
    •5.4 – Team improvements
    •Conclusion – test of objectives
    •Element 6
    •Develop effective
    •work habits
    •Learning objectives
    At the end of this lesson you will be able to:
    •Identify work and personal priorities
    •Use time management techniques
    •Know about dress and behaviour codes
    •6.1 – Priorities
    •Employees in a workplace need to identify work and personal priorities
    •These priorities have to be planned to achieve a balance between competing priorities or interests 
    •Examples

    •6.2 – Time management
    Time management strategies:
    •Define time management
    •These strategies need to be applied to work duties
    •Ensures effectiveness and efficiency


    •6.3 – Dress and behaviour
    Dress and behaviour codes:
    •Define the two terms
    •Appropriate dress and behaviour codes are required by the:
    –Workplace
    –Job role
    –Customer contact

    •Conclusion – test of objectives
    Are you able to do the following?
    •Identify work and personal priorities
    •Use time management at work
    •Know about dress and behaviour codes
    代写 FNSINC301A Work within the financial services industry