墨尔本代写Assessment BSBMGT517 Manage operational plan
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墨尔本代写Assessment BSBMGT517 Manage operational plan
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
BSBMGT517 Manage operational plan
Assessment 2
Research and written report
BSBMGT517 Assessment Task 2 – Research and written report 2 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Assessment 2- (Research and written report) Plan and manage resource acquisition
(online)
Submission details
The Assessment Task is due on the date specified by your trainer. Any variations to
this arrangement must be approved in writing by your trainer.
See task specifications below for details.
You must submit both printed copy and soft copy of your answers.
Submit printed copy of required evidences (your answers) to your Trainer with the
"Assessment Cover Sheet" (Filled out and signed appropriately) attached on top of
your answers.
Upload the softcopy on the eLearning site with appropriate header and footer (Your
name, student id, unit/subject name, assessment no, page no, etc.)
The Trainer/Assessor may further prompt and question in order to receive answers
of appropriate quality or if further clarification required and to validate authenticity
of your submitted work.
Assessment description
In response to a simulated business scenario, and using work completed in
Assessment Task 1 including some research work, you will develop and implement
strategies to ensure physical and human resourcing is carried out in accordance with
organisational policies, practices and procedures and intellectual property (IP)
provisions.
Task Specifications:
1. Read the BBQfun simulated business information provided in Appendix 1 of
this task and in the business documentation provided by your assessor (the
same documentation provided in Assessment Task 1).
2. Plan and implement physical resourcing:
a. Review the physical resourcing activities in the action plan you developed
in Assessment Task 1.
BSBMGT517 Assessment Task 2 – Research and written report 3 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
b. Elaborate on your plan by including all steps and strategies to acquire
resources in accordance with organisational requirements.
c. Explain the risk management strategy needed to protect the
organisation’s IP and/or ensure the organisation does not breach third-
party IP.
3. Plan and implement human resourcing:
a. Review the human resourcing activities in the action plan you developed
in Assessment Task 1.
b. Elaborate on your plan by including all steps and strategies to recruit
people in accordance with organisational requirements.
c. Incorporate IP requirements for human resource acquisition to ensure
trade secrets and confidential information is protected from theft, misuse
and unauthorised distribution.
d. Prepare to interview two recruits by organising a role-play interview with
each and preparing paperwork. You may wish to prepare using the
interview planning template provided in Appendix 4.
e. Interview, assess and make recommendations on two potential recruits in
accordance with your plan. You may use the templates provided or
develop your own. You may want to use the assessment and evaluation
template provided in Appendix 5.
4. Submit a written report of your implementation documents as outlined in the
specifications below. Keep copies of your work for your records.
Specifications
You must:
墨尔本代写Assessment BSBMGT517 Manage operational plan
● participate in two interview role-plays
● submit a report including:
○ action plans
○ interview plan
○ assessment and evaluation record with recommendations.
BSBMGT517 Assessment Task 2 – Research and written report 4 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Your assessor will be looking for:
● reading and writing skills to access and use workplace information and to
write a detailed resource acquisition plan using vocabulary, grammatical
structures and conventions appropriate to the context.
● writing and numeracy skills to complete planning documentation
● planning and organisational skills to identify IP risks and take responsibility
for implementing a physical and human resource acquisition plan to achieve
operational goals
● communication skills to present information using clear and professional
English, listen and comprehend information from interviewees and confirm
understanding through questioning and active listening skills
● monitoring skills to identify the implications and requirements for protecting
IP
● interaction skills to communicate and empathise with candidates during
interview processes, facilitate one-on-one interviews and influence direction to
achieve business outcomes
● knowledge of organisational resource acquisition policies, practices and
procedures.
Adjustment for distance-based learners
● The role-plays can be adjusted for distance learning. The role-plays for this task
can be varied to take place using Skype conferencing (or any other video
conferencing tool available to both you and the assessor).
● A follow-up interview may be required (at the discretion of the assessor).
● Documentation can be submitted electronically or posted in the mail.
BSBMGT517 Assessment Task 2 – Research and written report 5 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Appendix 1: Scenario – e-Commerce resourcing
Background to scenario
The BBQfun Board of Directors and the CEO have decided to implement an e-
commerce strategy to maintain or increase market share and revenue and satisfy
customer needs in line with company strategic directions.
You have been hired as an external consultant to manage operational planning
activities for BBQfun’s e-commerce strategy.
Under the strategy, BBQfun would offer all products in an online store. Stock could
be stored at no extra cost at existing stores. Customers would cover delivery costs.
Currently, BBQfun has a website, but this website lacks e-commerce functionality.
The website would need to be redeveloped to incorporate this functionality in line
with relevant technical specifications. Existing infrastructure, such as office and store
configurations, would need to be adapted to the new strategy. Additionally, assets
such as delivery vehicles would need to be acquired. New staff would need to be
recruited and existing staff retrained or informed of the e-commerce strategy and
associated operational and performance targets.
All resourcing must be acquired and operations undertaken in accordance with
relevant internal and external standards – legislation and codes of practice;
intellectual property (IP) rights and responsibilities; and organisational policies and
procedures.
High-level planning has been completed and approval has been given to implement
the strategy.
According to your plans, you are now at the stage where you must plan and then
implement the resourcing required to enable the strategy. Physical resourcing and
human resourcing are about to commence. Remember, e-commerce operations are
expected to be underway by 1 October 2014.
Scenario task
You will need to plan physical and human resourcing at a detailed level in
accordance with all organisational requirements. You are expected to deploy
resourcing strategies to plan and implement:
BSBMGT517 Assessment Task 2 – Research and written report 6 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
● physical resourcing of redeveloped website (plan entire process as per
organisational requirements)
● recruitment of four customer service representatives (plan entire recruitment
process as per organisational requirements; you will need to demonstrate
implementation through interviewing and assessing two candidates).
Note: You may consider the management team of BBQfun, including warehouse
team leaders to be human resources for the acquisition of physical resources. Use
description of their roles in operational planning when assigning responsibilities.
Physical resourcing
Consultation with the management team at BBQfun has provided you with the
following information:
● Three website developers will bid for the contract to redevelop the existing
website:
Company Bid
Ace developers $70,000
Premier Tech $80,000
Innovative
Technologies
$90,000
● The budget for the redevelopment is $100,000.
● Bids have been analysed as follows.
BSBMGT517 Assessment Task 2 – Research and written report 7 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Ace Developers Premier Tech
Innovative
Technologies
Factor Weight Score
(S)
Weighted
score
(W x S)
Score
(S)
Weighted
score
(W x S)
Score
(S)
Weighted
score
(W x S)
Maintenance x1 2 2 3 3 3 3
Range of
features:
● payment
options
● integration
with existing
systems
x3 2 6 2 6 2 6
Future-proofing:
● ability to be
upgraded
as
technology
improves
x5 3 15 6 30 6 30
Quality:
● usability
for
customers
x10 4 40 4 40 6 60
Total 63 79 99
Price (% of
budget)
.70 .80 .90
Total score/price
(final
assessment of
bid quality)
90 98.75 110
BSBMGT517 Assessment Task 2 – Research and written report 8 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Human resourcing
Consultation with the management team at BBQfun has provided you with the
following information:
● The budget for recruitment of four online customer service and sales
representatives is $30,000. The breakdown of costs is as follows:
Advertising $5,000
Recruitment
consultant
$10,000
Your time $10,000
Contingency $5,000
● You now have three suitable online customer service and sales representatives.
● You have two more candidates to interview.
● The candidate is required to have the following skills and attributes:
○ enthusiastic and motivated
○ attention to detail
○ compliance with organisational requirements
○ takes initiative
○ problem solver
○ two years’ experience in online sales
○ telephone and keyboarding skills
○ ability to learn features and benefits of products to discuss with
customers.
● The following skills and attributes are not strictly required, but desired:
o marketing and sales formal training
o knowledge of BBQfun’s product line
o familiarity with CRM systems.
BSBMGT517 Assessment Task 2 – Research and written report 9 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 RTO Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Appendix 2: Action plan template
Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)
Date Person responsible Budget or resources
(where applicable)
BSBMGT517 Assessment Task 2 – Research and written report 10 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 NTIS Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Appendix 3: Expenditure payment approval form
For completion by person verifying payment:
Date Invoice date
Payee name:
Job/project number: Project title:
Description of
payment:
Payment amount: $ ex. GST inc. GST
Signature of person verifying payment Signature of delegated manager
For completion by finance:
Account number Account name Amount
Total Payable: $
Approved: Date:
Director:
CEO:
Finance manager:
BSBMGT517 Assessment Task 2 – Research and written report 11 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 NTIS Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
Appendix 4: Interview planning template
Planning aspect Description Time
1. Type of
interview
2. Objectives
3. Approach
and style
4. Schedule
BSBMGT517 Assessment Task 2 – Research and written report 12 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 NTIS Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
5. Topics and
questions
Appendix 5: Assessment and evaluation template
Candidate:
Question Ideal answer contains: Number of
possible
points
Score
1
2
3
4
5
BSBMGT517 Assessment Task 2 – Research and written report 13 | P a g e
Updated: June 2015 V 1
Business Institute of Australia
ABN 18 085 304 570 NTIS Code: 91019
CRICOS Provider Code: 02607G
Level 1 & 2,
363 - 367 Pitt St.
Sydney NSW 2000
Australia
T. + 61 2 9268 0809
www.businessinstitute.edu.au
6
Total
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