Project: Managing diversity at BizOps Enterprises 代写




Part B – Project: Managing diversity at BizOps Enterprises

Purpose	You will demonstrate your skills and knowledge by completing a scenario-based project.
Task overview and context	You receive an email from Sayo Yoshida, Managing Director: Human Resources. Subject: Diversity issues in your team Hello, Over the past few weeks there have been numerous issues within your team that need to be managed in compliance with our diversity policy. As the leader of your team, it is important that you address all diversity issues as they arise. You will need to analyse the recent diversity issues and implement changes to the current diversity policy to address these. In doing so, you can re-establish and foster diversity within your team and illustrate the benefits of these diversity changes. I need you to prepare a report that addresses the issues in your team. Make sure that you read the ‘Instructions to the candidate’ section that follows, where I have provided details of what to include in the report. To assist you in completing this task, please refer to the ‘Overview of IT diversity issues’ and access my voicemail, both provided below. Regards, Sayo Yoshida Managing Director: Human Resources   Overview of IT diversity issues BizOps Enterprises currently has 150 stores Australia-wide, seven warehouse facilities and a head office. Presently, there are a number of diversity issues in the IT department that need attention: Jim is a new member of the IT team. He has strong religious beliefs and has recently expressed concern about Kelly, one of the other IT members, who is openly gay. Jim is having a hard time accepting that he has to work with Kelly. He has asked to be removed from the project immediately. Both Jim and Kelly have critical skill sets that are needed for the project to succeed. Last week there was an IT team activity day that included lunch. Fred, who was in charge of organising the catering for the small team event, neglected to find out whether team members had any dietary requirements. Unfortunately, Alana, who is vegan, could not eat any of the food that was available and needed to buy lunch from a local cafe and temporarily leave the event. At the same IT team activity day, several physical games were played. These activities did not cater for Danielle, who has rheumatoid arthritis, and Orlando, who has cerebral palsy. Both Danielle and Orlando could not participate and simply watched. You are currently investigating a harassment complaint brought by one of the female employees against a male co-worker. In a formal meeting with the woman, she described an incident where a male co-worker from a European country, made what she felt was an inappropriate comment to her. At lunch one day, he remarked that he ‘found her extremely attractive’ and touched her shoulder. She felt that the remark was completely out of line because he is married and she became extremely upset. She has refused to have any further contact with him and is angry at his continued attempts to talk with her. When you spoke with him, he explained that he meant the remark as a compliment and has been trying to apologise.   Voicemail from Sayo Yoshida Hi, it’s Sayo. I hope that you have read my email. I’m just calling to remind you to read the task instructions carefully. I look forward to reading the changes you comes up with. Good luck!
Instructions to the candidate	You will need to access the following BizOps Enterprises policies and procedures: Anti-discrimination diversity policy Report template Conflict resolution procedures Equal opportunities policy Privacy policy Redundancy policy See the ‘Resources required’ section for how to access these. Read all the information you have been given. You are required to analyse each of the BizOps diversity issues and suggest changes that can be made to the diversity policy. Using the report template provided, prepare a report that addresses the following. Provide supporting documents where advised. Explain how you located and reviewed the current diversity policy. Explain how you analysed and evaluated complex texts within the company to determine particular diversity requirements. Explain the importance of critically reviewing diversity policies to determine their application to meet these specific work diversity issues. Explain how you will implement new workplace strategies to ensure that diversity relating to these current issues is understood and respected in the work team. Explain why, as the manager of the team, you took full responsibility for following policies, procedures and legislative requirements. Describe how you collated ideas and information from various sources, including the efficacy of a diversity policy. Explain how you aim for diversity in selecting and recruiting staff and recognised the underpinning sex discrimination requirements. State what training needs you identified to address issues of difference in the team. Outline the current BizOps formal and informal complaints procedures. Explain why it is essential that the report is factual and informative, and how it suits the purpose and audience. Describe how you will manage allegations of harassment and address each diversity issue according to established organisational conflict resolution procedures. When addressing current diversity issues, explain how you will identify and outline key features of relevant current legislation. Describe the analytical skills you used to decide on appropriate application of the diversity policy to meet the current range of complex situations. Explain how you plan to capture ideas and information from BizOps’s diverse workforce to enhance products and services and contribute to competitive advantage. Explain the importance of investigating new and innovative ideas as a means to continuously improving work practices and processes to: further promote workforce diversity encourage collaboration between staff to ensure inclusivity and diversity policy compliance. The final documents you submit for assessment will be assessed using the project criteria provided. All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily. You must complete the project unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The following materials are required for this project to be completed: Computer and office equipment, including internet access BizOps Enterprises templates, policies and procedures (these can be accessed by the following web links): anti-discrimination-diversity-policy.pdf http://chilp.it/33e7cdf report-template.docx http://chilp.it/22411a7 conflict-resolution-procedures.pdf http://chilp.it/581b23b equal-opportunities-policy.pdf http://chilp.it/a1441ac privacy-policy.pdf http://chilp.it/a4d48b4 redundancy-policy.pdf http://chilp.it/c24b51d
Assessment conditions	Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – diversity field of work and include access to: legislation, regulations and codes of practice for managing diversity workplace diversity policies and procedures interaction with others. Assessors must satisfy NVR/AQTF assessor requirements.
Reasonable adjustment	If you are unable to undertake the project assessment as designed, a further scenario/project may be used as an alternative approach if negotiated with your assessor.

 

 
Candidate to complete

Candidate name:
Project submitted:	I have produced and provided the following: A report that addresses workplace diversity issues and includes responses to all tasks
Assessment declaration:	I declare that no part of this project assessment has been completed from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this project assessment has been produced for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature:
Date:

 

 
Assessor to complete

The project meets the following requirements:				Satisfactory	Unsatisfactory
P1	Located and reviewed diversity policy
P2	Identified, analysed and evaluated complex texts to determine particular diversity requirements
P3	Critically reviewed diversity policy to determine its application to specific work contexts
P4	Implemented strategies to ensure that diversity is understood and respected in the work team
P5	Took full responsibility for following policies, procedures and legislative requirements
P6	Collated ideas and information from various sources, including the efficacy of a diversity policy
P7	Aimed for diversity in selecting and recruiting staff and recognised the underpinning sex discrimination requirements
P8	Identified and addressed training needs to address issues of difference in the team
P9	Outlined formal and informal complaints procedures
P10	Prepared factual and informative documentation to suit purpose and audience
P11	Managed allegations of harassment and addressed complaints according to established organisational procedures
P12	Identified and outlined key features of relevant current legislations
P13	Used analytical skills to decide on appropriate application of diversity policy in a range of complex situations
P14	Captured ideas and information from the diversity in the workforce to enhance products and services and contributed to competitive advantage
P15	Investigated new and innovative ideas as a means to continuously improve work practices and processes
Feedback:		All project criteria must be satisfactorily demonstrated by the candidate. The project assessment has been confirmed:
		Satisfactory	Unsatisfactory
		Please include recommendations for future training in cases where the candidate has not satisfactorily achieved all criteria:
Declaration:		I declare that this project assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:
Assessor signature:
Date marked:

 

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 Project: Managing diversity at BizOps Enterprises 代写